Frequently Asked Questions
We keep an up-to-date list of frequently asked questions. You may find answers to your technical issues here.
  How do I use DJ Streamer with my games or voice chat programs?
  I lost my activation key and/or need to download my purchased product.
  I get severe feedback or multiple voices on listen
  My voice is changed locally but others aren't hearing the change.
  What is the “Screaming Bee Audio” driver?
  How do I activate my software?
  I can not install.
  I get a "The system cannot open the device or file specified" while installing
  Error Installing or updating: "The feature... is on a network resource that is unavailable"
  I can not uninstall DJ Streamer
  I get a "Trial Run Request Failed" Dialog
  What is the best type of microphone to use?

How do I activate my software?

Screaming Bee offers a free 7-day trial on its software. In order to use a trial version the program must contact our servers to get an activation key. This happens automatically, and you must allow the application access to the Internet in order to start the trial software. 

After your trial has expired, you’ll have to purchase the product to continue using it. To purchase, use the “Buy Now ” button when the application starts and it will show you how to purchase. After you buy, you’ll be e-mailed a code to unlock the program permanently and it will no longer need internet access to start. 


 
DJ Streamer shows no audio when I talk.

You microphone is probably not selected or the levels are set too low. 

  1. Go to windows control panel from the start menu.
  2. Double click on "Sound and Audio Devices"
  3. Click on "Advanced" under Device volume group.
  4. In the Volume Control dialog go to Options>>Properties menu item.
  5. Select "Recording".
  6. Check "Microphone" and click OK button.
  7. On the "Recording Control" dialog make sure "Select" is checked for Microphone and move the volume to the top.
  8. Click OK button.

If the above does not work and you have multiple sound cards, then make sure that DJ Streamer is set to use the correct microphone. For more information on setting the microphone Click Here


 
I get a "The system cannot open the device or file specified" while installing.

This happens when you have the Temp folder encrypted by using the Encrypted File System.

Please turn off encryption for the temporary folder (typically C:\Documents and Settings\your logon name\Local Settings\Temp).

  1. Right-click the Temp folder (typically C:\Documents and Settings\your logon name\Local Settings\Temp), and then click Properties.
  2. Click Advanced.
  3. Unselect the Encrypt contents to secure data check box. Click OK.
  4. Install Application.

For additional information click here to see Microsofts FAQ.


 
I can not install.

If you are getting an error that it can not uninstall the previous version you will have to remove the previous installation manually.  A symptom of this problem is if you get: (System.IO.FileNotFoundException MorphDriverUninstall.dll).

Please click here to download and then run a utility from Microsoft to correct this problem. Select DJ Streamer to uninstall.

You should then be able to install the new version you downloaded.


 
I can not uninstall DJ Streamer
Every case we've seen of not being able to uninstall has been the result of a machine infected by a virus. So we first recommend running a virus scan.

  1. If you manually deleted files before running the uninstaller you'll have to run a Microsoft tool to fix things up again:
    Microsoft Uninstall Tool
  2. If your microphone is no longer working then you may need to reset your default microphone use the following FAQ and instead of the "Screaming Bee Audio" driver replace it with your computers driver:
    Setting Default Driver


To completely remove DJ Streamer we recommed after following Step 1 that you again install and then uninstall DJ Streamer using the uninstall link on your start menu.


 
What is the “Screaming Bee Audio” driver?

We found that the most compatible way to use the morphing effects with other programs was to create a virtual driver.  This allows any application to use it, and there are no tricky backdoor hooks that will break in future versions of Windows or compatibility problems with unknown programs. This driver has been rigorously tested through Microsoft’s own driver testing procedures.


 
My voice is changed locally but others aren't hearing the change.

If the program you are using to talk to others is not set to use the "Screaming Bee Audio" driver the program you are using will not hear your streamed files.

You can solve this by setting the recording program to use "Screaming Bee Audio".  Click here for more information on doing this in common game and chat programs.

You may also change the default system wide microphone to "Screaming Bee Audio". Click here for more information.


 
What is the best type of microphone to use?

The best microphones are the kind that you wear on your head. With a headset microphone, your mouth is always in the right position for optimal sound. They also reduce the amount of background noise (such as explosions and people behind you yelling to get off the computer).  


 
I get severe feedback or multiple voices in listen.
The problem usually stems from multiple microphone sources being checked in the system audio settings. The other issue happens when using open speakers with a sensitive microphone.

  1. Go to the Windows control panel from the Start menu
  2. Click on "Sound and Audio Devices"
  3. In the Volume Tab, Click on "Advanced..." button in the Device volume box
  4. Check the devices listed in the Volume Control dialog.  If you see Microphone column, make sure that it is muted (unmuted will often cause severe feedback)
Also check your recording volumes:
  1. Repeat steps 1-3 from above
  2. Click on "Options/Properties..." menu
  3. Click "Recording" radio button and "OK" button
  4. Check the Microphone column is selected and Microphone levels.  If it's at maximum reduce it by 50%.
** If the problem continues and you are using a stick microphone (non headset), from the File menu, select Settings and click on the Sound Settings panel. Then turn on "Echo Cancellation".

 
Return To Top
Copyright © 2005-2017, Screaming Bee Inc.,
All Rights Reserved.
'https://www.google-analytics